If you cant find what youre looking for, you can contact our Customer Experience team via the Get in touch with us link at the bottom of a Help article. Well also have our team available to help via our live chat service, which youll see on our Contact Us page, seven days a week.
Were here to help on live chat, 7 days a week. When were online, youll be able to select Chat at the bottom of the Contact Us page.
Can you private message someone on trademe?
With classifieds, you can send the seller an email right from the listing. When you email the seller, your private enquiry is sent directly to them via Trade Me. Theyll be provided with your email address so they can get back to you.
How do I complain to trademe?
Get in touch with us via our support channels, and select the area that your complaint relates to. Please include: Details of the issue. Your preferred outcome.
How to talk to buyers who dont know your businessMake contact like a human being. Have a referral. Make it all about them. Listen twice, speak once. Give and get. Use social proof. Become a trusted advisor. Take the buyer on a journey.More items
We no longer have a phone number that you can call us on. Were available in live chat, 7 days a week.
Where is trade me based?
Trade MeHeadquartersWellington (main office), Auckland, and Christchurch , New ZealandOwnerApax PartnersFounder(s)Sam MorganKey peopleAnders Skoe (CEO)Employees5505 more rows
How do you pay someone on Trade Me?
Other payment methodsCash on pick up – make sure youre handing over cash in person.Online bank transfer – include the purchase number in the payment reference.Credit Card (not on Trade Me) – certain sellers may have offline facilities.Prezzy Cards (can only be used when paying with Ping).
Can you search sellers on Trade Me?
Select the sellers listing page – this can be accessed from any of the sellers listings, or by searching the seller.
What happens if you get scammed on trademe?
If we decide to refund you under Buyer Protection, your money will usually be returned to the source (either your card, bank account or Ping balance) used to purchase the item. When weve returned your money to you, well debit the sellers Ping balance or Pay Now / Afterpay account.
Buyer-Seller Messaging is the only approved method for communicating with buyers on Amazon. Sellers may contact buyers by clicking on the Buyers name or a Contact buyer button on the Manage Orders, Feedback Manager, Manage Returns, Manage A-to-Z Claims, or the Buyer-Seller Messages pages.
How do I talk to a seller?
Putting it all togetherApproach the homeowner with a posture of listening. Be personable and friendly. Communicate early-on that youre not sure if youre the right buyer for them, but that youre excited to listen and hear more about their story and situation, so you can see if youre a good fit.More items •20 Nov 2018
How do I report a seller on trademe?
Reporting listingsYou can report listings or sellers who are breaching our terms and conditions by selecting Community Watch at the bottom of every listing.You can use Community Watch for a bunch of reasons, which include:In your report, give as much detail as you can.More items
Can you have 2 Trade Me accounts?
In order to use our Services, you only need one account. So, you cant register as a Member under multiple identities, personas, or aliases (whether they are false or not). You may create a business membership, in addition to your personal one.
Can you call Trade Me?
Give us some info on what you need help with, and well get back to you. We no longer have a phone number that you can call us on. Were available in live chat, 7 days a week.
How long do you have to pay Trade Me?
Buyers agree to: Respond to emails as soon as possible, and within two working days. Pay for goods purchased as soon as possible, and within a week of the auction closing and receiving payment details.
What is Trade Me pay now?
Pay Now allows you to pay instantly for your purchases by credit or debit card on Trade Me. Sellers get instant confirmation of payment and delivery address, and the payments are deposited into the sellers bank account within 3 business days. Pay Now is covered with Buyer Protection.
Can I go back to the old trade me?
Can I go back to the old Trade Me? Think of this as an evolution of Trade Me, so were slowly moving all members and all functionality over to our new–look site. If you dont enjoy using it, wed love to hear why.
What happens if reserve is not met trademe?
Its first useful to understand auctions: An auction is where anyone can place a bid, and the highest bid over the reserve wins the auction. An item wont sell until bids have met the reserve – its the lowest price the seller is prepared to sell for.
Can you get scammed on Trade Me?
If you receive a suspicious email that looks like its from Trade Me, our Trust and Safety team want to know about it. Please forward the email to our team directly at abuse@trademe.co.nz. If you have clicked on any of the links in a suspicious email, please report it to us.